Nonverbal Communication
In today's dynamic business environment, understanding nonverbal cues is paramount. With 93% of communication being nonverbal, decoding the subtle signals from colleagues and customers is essential. By mastering the art of nonverbal communication, you can discern true intentions and foster stronger connections with clients and prospects.
The programme’s duration is one day. For a good integration of the new skills we advise you to organise a refresher session three months later. The Nonverbal Communication training can be adapted to your company’s culture and structure.
Your Benefits
Appreciate the significance of nonverbal cues in client relationships
Skillfully interpret your conversation partner's nonverbal signals
Identify and mitigate potential communication barriers posed by your own nonverbal behavior
Harness the matching principle to enhance interaction dynamics
Tailor your communication for maximum impact
Achieve superior outcomes through professional communication practices
Explore the importance of:
Nonverbal cues and their nuances
Body language and its influence
Crafting a compelling first impression
Mastering key nonverbal elements such as smiles, handshakes, and eye contact
Understanding the concepts of matching and non-matching behaviors
Leveraging the insights from the extended DISC profile
Recognizing indicators of openness, doubt, irritation, and tension