Crucial Conversations
In today's competitive business landscape, adeptly navigating high-stakes discussions characterized by divergent opinions and heightened emotions is imperative. Our workshop equips participants with the essential skills to effectively manage these challenging dialogues, transforming them into opportunities for fostering stronger relationships and achieving optimal outcomes rather than avoiding them altogether.
The Crucial Conversations training program is specifically designed to facilitate difficult dialogues among team members. These conversations typically occur when:
• There are significant stakes for all parties involved, including the organization.
• Diverse opinions are present.
• Emotions can escalate during the discussion.
The program spans two days, with a recommended follow-up session three months later to reinforce skill integration. Flexibility exists to tailor Crucial Conversations to align with your corporate culture and structure. Additionally, individual coaching sessions can be arranged for participants seeking personalized support.
Your Benefits
Timely project completion.
Enhanced team collaboration.
Swift resolution of issues.
Efficient dissemination of information.
Reduced need for mediation among employees.
Streamlined internal operations, allowing for greater focus on external stakeholders.
What you will learn
Proficiency in crucial conversation techniques.
Facilitation of productive conflicts.
Resolution of disagreements.
Attainment of consensus.
Ability to differentiate between facts and narratives.
Pre-conversation reflection.
Clear articulation of desired outcomes for all parties involved.
Promotion of teamwork.
Development of empathetic listening skills.
Cultivation of a positive organizational culture.
Teaching Method
Theoretical explanations
Personal exercises
Team exercises
Role playing sessions
Case studies debates